This Marketplace Seller Agreement ("Agreement") governs your use of the ZagoTech Marketplace to list and sell products as an independent seller ("Seller", "you"). It is between you and ZagoTech Digital Ventures Ltd ("ZagoTech", "we", "us"), the operator of zagotech.store. Applying to become a seller, or continuing to operate a store after approval, means you accept this Agreement in addition to the general Terms of Service.
You must submit a seller application with accurate business and store details. We review every application before it goes live — approval, rejection, or a request for more information is at our sole discretion. A rejected application may be resubmitted with updated details.
You are responsible for the accuracy of everything you list — product descriptions, condition, pricing, photos, and stock levels. Listings must represent real, available inventory you can fulfil. Counterfeit, stolen, prohibited, or misleadingly described items are not allowed and will be removed; repeated violations may result in suspension.
ZagoTech charges a commission on each completed sale, deducted automatically before your earnings are calculated. The current rate is shown in your Seller Dashboard and may be a flat percentage or vary by category — we will not change the rate on an order already placed, only on sales going forward. You set your own prices; ZagoTech does not price your products for you.
Buyers pay ZagoTech directly through our checkout (Paystack) — you never handle buyer payment details. Once a sale is confirmed paid, your net earnings (sale price minus commission) are recorded in your Earnings ledger as they become due. Payouts are sent manually to your registered bank details on a schedule we determine, and are marked "Paid" in your ledger once sent. Contact us if a payout looks wrong or overdue.
Once an order is paid, you're responsible for preparing and shipping or handing over the item promptly, and for updating its status (Processing → Shipped → Delivered) in your dashboard so the buyer can track progress. Repeated failure to fulfil paid orders is grounds for suspension.
You must respond to buyer messages in good faith and in a reasonable time. Harassment, abusive language, or attempts to move a transaction off-platform to avoid commission are not allowed.
Buyers can report a listing or your store, or open a dispute on a specific order, if something goes wrong. We review every report and dispute and may ask you for more information. ZagoTech may suspend or permanently remove a store for policy violations, repeated valid complaints, fraud, or failure to fulfil orders — where reasonable, we'll tell you why.
Buyers who've purchased and received a product may leave a public review and rating. Reviews reflect buyers' genuine experience — asking for, paying for, or faking reviews is not allowed and may result in suspension.
You are responsible for any taxes, levies, or business registration requirements that apply to your own sales under Nigerian law. ZagoTech's commission is for use of the marketplace platform and is not a substitute for your own tax obligations.
You may only list products and use photos/descriptions you have the right to use. The ZagoTech name, logo, and platform itself remain the property of ZagoTech Digital Ventures Ltd.
ZagoTech provides the marketplace platform "as is" and is not a party to the sale contract between you and the buyer beyond facilitating payment and commission. Our liability to you is limited to unpaid earnings genuinely owed under this Agreement.
You may close your store at any time by contacting us — outstanding earnings owed to you will still be paid out. We may suspend or terminate your seller access for the reasons above, or on reasonable notice for any other reason, without it affecting orders already fulfilled.
This Agreement is governed by the laws of the Federal Republic of Nigeria. Disputes will first be addressed informally by contacting our team directly.
We may update this Agreement from time to time — continuing to operate your store after changes are posted means you accept the updated terms.
Questions about this Agreement can be sent to support@zagotech.store or via WhatsApp.
This Agreement is provided as a good-faith summary and is not a substitute for formal legal advice.