Help & Contact

Support

Answers to the questions we are asked most, the forms for anything you need from us, and where to find us in person.

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Common Questions

FAQ

Are your devices new or used?
We stock a mix — brand new units, UK Used, Foreign Used, and Nigerian Used. The condition is always shown clearly on each listing so you know exactly what you're buying.
What's the difference between UK Used, Foreign Used, and Nigerian Used?
"UK Used" and "Foreign Used" refer to devices previously owned abroad and imported — generally lightly used and well maintained. "Nigerian Used" means the computer was previously owned within Nigeria. Every pre-owned unit, regardless of origin, is tested before it's listed.
How do I know a device is genuine and actually working?
Every pre-owned device is tested before it is listed — screen, battery, keyboard, ports and overall performance — and the results are published in that listing's Inspection Report. New units are supplied factory-sealed, so they are not opened or tested by us; they carry the manufacturer's warranty instead. Either way, if you're buying in person you're welcome to inspect and test the unit yourself before paying.
Does it come with a charger or power cable?
Yes — every laptop we sell comes with its charger, and every desktop comes with its power cable, no exceptions. Note that desktop towers (not all-in-ones) don't include a monitor, keyboard, or mouse unless the listing says so — check each item's specs for exactly what's included.
Can I inspect the device before paying?
Yes, if you can visit our store in Computer Village, Ikeja. For deliveries outside Lagos, we describe and photograph each unit honestly, and our warranty covers you if something doesn't match what was listed.

Can't find your answer here? Ask us directly on WhatsApp.

Over To You

Ask ZagoTech

Whether it is one machine, fifty, or a unit we do not have in yet — start here.

Can't Find What You Want?

Tell us what you need

Describe the computer, printer, or scanner you're after — specs, brand and budget — and we'll check our full stock, including items not yet listed, and reach out on WhatsApp.

Or just ask Zago, our AI shopping assistant

Not sure what to get? Tell Zago your budget and what you'll use it for — it'll recommend the right device from our current stock instantly.

For Businesses & Schools

Buying multiple devices?

Outfitting an office, school, or team with computers, printers, or scanners? Tell us how many units you need and we'll put together a bulk quote — better pricing, one point of contact, and delivery coordinated for the whole order.

New Stock Alerts

Want us to notify you?

Tell us what you're waiting for and we'll reach out on WhatsApp the moment matching stock comes in.

Bought From Us?

Leave your feedback

Tell us about your experience — your feedback goes straight to the ZagoTech team.

Visit or Order Remotely

Find us in Computer Village

Our store sits inside Computer Village, Ikeja — Nigeria's largest technology market. Come inspect a computer in person, or order from anywhere and let us bring it to you.

M Square Plaza, No 2 Pepple Street
Computer Village, Ikeja, Lagos State

Can't make it in person? We deliver nationwide — every order is packed and shipped with tracking to your address.

Ask About an Order
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👋 Need help choosing a device? Ask Zago, our AI assistant — tell it your budget and what you'll use it for.
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Zago · AI Assistant
Ask me about devices & orders
AI-generated answers based on our current catalog. For orders or urgent help, use WhatsApp.