ZagoTech stands behind every laptop, desktop, phone, printer, scanner, accessory, and gaming console we sell. This page sets out, in full, the inspection window and hardware warranty that apply automatically to every purchase — no extra cost, no registration required. Warranty length depends on the device's condition: New devices carry a longer warranty than Used devices, as set out below.
You have three (3) days from the date of delivery or in-person pickup to inspect your device and confirm it matches what was described and shown at the time of purchase. If you notice any discrepancy — in specification, condition, or functionality — within this window, contact us immediately on WhatsApp or by email with your order details and a description of the issue.
Every New (brand new, factory-sealed) laptop, desktop, phone, printer, scanner, accessory, or gaming console sold by ZagoTech is covered by a one (1) year warranty from the date of delivery or pickup, against hardware and manufacturing defects. This warranty covers:
• Screen or display defects (dead pixels, backlight failure)
• Keyboard, trackpad, port, or connectivity malfunction
• Battery health issues (laptops/phones) below what's expected for a new unit
• Camera or speaker faults (phones)
• Boot, startup, or power-on failures
• Print, scan, or copy function failures (printers/scanners)
Every Used device (UK Used, Foreign Used, or Nigerian Used) sold by ZagoTech is covered by a seven (7) day warranty from the date of delivery or pickup, against hardware faults that were present at the time of sale. This warranty covers:
• Screen defects (dead pixels, backlight failure, display faults present at sale)
• Keyboard, trackpad, port, or connectivity malfunction
• Battery health issues below the condition stated in the listing's Inspection Report
• Boot, startup, or power-on failures
Neither warranty covers:
• Physical damage (cracks, drops, spills, dents) occurring after delivery or pickup
• Liquid damage
• Software issues, viruses, or operating system faults arising after delivery
• Damage caused by unauthorized repair or modification
• Normal wear and tear consistent with the device's stated condition (UK Used, Foreign Used, or
Nigerian Used)
1. Message us on WhatsApp (+234 810 057 1962) or email support@zagotech.store
2. Include your order reference, the device purchased, and a clear description — with photos or
video if possible — of the fault
3. Our team will review the claim and arrange a repair, replacement, or refund, depending on the nature
of the issue and stock availability
Returns and exchanges are accepted within the 3-day inspection window described above, provided the device is returned in the same condition it was received, with all original accessories including the charger or power cable. Return shipping costs for a change of mind are the customer's responsibility; if the fault is confirmed to be ours — for example, the unit doesn't match its listing — we cover the cost.
Every laptop or desktop we sell ships with its original charger, every printer or scanner ships with its own power cable, and every gaming console ships with its own power cable — no exceptions. Whether a phone ships with a charger varies by listing (some manufacturers no longer include one in the box) — check each item's own listing for exactly what's included. Accessories are self-contained items (a mouse, a bag, a cable, a charger itself, and so on) — check each listing's own compatibility and connectivity details for exactly what's included. A gaming console listing's own "Included Controllers" detail states exactly how many controllers ship with the unit.
Questions about this policy? Reach us on WhatsApp or at support@zagotech.store.
This policy is provided as a good-faith summary and is not a substitute for formal legal advice.