You can delete your ZagoTech account yourself, at any time, without asking us. It takes about a minute and no one needs to approve it.
1. Sign in at zagotech.store, or open the ZagoTech app.
2. Open your account (the person icon in the top bar).
3. Scroll to Security and tap Delete my account.
4. Type DELETE and enter your password to confirm.
If you signed in with Google and have never set a password with us, you will be asked to type your email address instead.
• Your name, email address and phone number
• Your delivery address — including the copy stored with past orders
• Your profile picture and your saved cart
• Your messages to marketplace sellers
• Your notifications
This happens immediately. It is not a request that we process later, and it cannot be undone.
We keep the record of orders you placed — the reference number, what was bought, the amount and the dates — with your name removed. They appear in our books as “Deleted customer”.
Two reasons. A completed sale has to stay in our accounts for tax purposes, and it is the record a warranty claim is checked against. Once your account is gone, that record no longer points to you: there is no name, email, phone number or address attached to it.
Any review you left stays visible with your name taken off it, because deleting it would quietly change the rating other buyers rely on.
If you have an order that has been paid for but not delivered, we will ask you to wait until it arrives. Your account is how we reach you about that delivery, so removing it mid-way would leave the order with no one to hand it to.
If you sell on the ZagoTech marketplace, email support@zagotech.store first. We close the store and pay out anything owed to you before the account can be removed, so that buyers waiting on your orders are not left stranded.
Email support@zagotech.store from the address on your account, or WhatsApp us on 0810 057 1962, and we will delete it for you. We will confirm by email once it is done.
Removing the ZagoTech app from your phone does not delete your account — your details stay with us until you delete the account itself, using the steps above.
See also our Privacy Policy for what we collect and how long we hold it.