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Answers to the questions we are asked most, the forms for anything you need from us, and where to find us in person.

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Common Questions

FAQ

What products does ZagoTech sell?
Laptops, desktop computers, phones, tablets and iPads, printers, scanners, accessories (chargers, mice, keyboards, bags, headsets, power banks, storage and more), routers and networking gear, and gaming consoles such as PlayStation, Xbox and Nintendo Switch. They are sold by ZagoTech Official Store and by independent sellers verified on the ZagoTech marketplace.
Are your products new or used?
Both. We list brand new, factory-sealed units alongside UK Used, Foreign Used and Nigerian Used ones — across laptops, phones, tablets, printers, consoles and every other category. The condition is always shown clearly on each listing so you know exactly what you are buying.
What's the difference between UK Used, Foreign Used, and Nigerian Used?
"UK Used" and "Foreign Used" mean the device was previously owned abroad and imported — generally lightly used and well maintained. "Nigerian Used" means it was previously owned within Nigeria. Every pre-owned unit, whatever its origin, is checked before it is listed.
How do I know a device is genuine and actually working?
Every pre-owned item is checked before it is listed, and the results appear in that listing's Inspection Report. What we check depends on the product: screen, battery, keyboard, ports and performance for laptops; ports, startup and performance for desktops; screen, cameras, battery health and performance for phones and tablets; printing, scanning, copying, connectivity and output quality for printers and scanners; ports, power-on and performance for gaming consoles; and condition and function for accessories and networking gear. New units are supplied factory-sealed, so they are not opened by us — they carry the warranty instead. If you buy in person, you are welcome to inspect and test the item yourself before paying.
Does it come with a charger, power cable or accessories?
Every laptop comes with its charger, and every desktop tower, printer, scanner and gaming console comes with its power cable. Desktop towers do not include a monitor, keyboard or mouse unless the listing says so. Whether a phone or tablet includes a charger depends on the model — some manufacturers no longer put one in the box — and a console's listing says exactly how many controllers are included. Always check the listing's "What's included" details.
Can I inspect the item before paying?
Yes, if you can visit our store in Computer Village, Ikeja. For deliveries anywhere else, every listing is described and photographed honestly, you have 3 days after delivery to check that the item matches its listing, and the warranty covers you if something is wrong.

Can't find your answer here? Ask us directly on WhatsApp.

Over To You

Ask ZagoTech

Whether it is one machine, fifty, or a unit we do not have in yet — start here.

Can't Find What You Want?

Tell us what you need

Laptops, desktops, tablets, monitors, phones, printers, scanners, consoles, accessories, storage, networking and spare parts — tell us what you are after and we will check our full stock, including units not yet listed on the site, then come back to you on WhatsApp.

Or just ask Zago, our AI shopping assistant

Not sure what to get? Tell Zago your budget and what you'll use it for — it'll recommend the right device from our current stock instantly.

For Businesses & Schools

Buying multiple devices?

Outfitting an office, school, or team with computers, phones, tablets, printers, scanners, or networking gear? Tell us how many units you need and we'll put together a bulk quote — better pricing, one point of contact, and delivery coordinated for the whole order.

New Stock Alerts

Want us to notify you?

Tell us what you're waiting for and we'll reach out on WhatsApp the moment matching stock comes in.

Bought From Us?

Leave your feedback

Tell us about your experience — your feedback goes straight to the ZagoTech team.

Visit or Order Remotely

Find us in Computer Village

Our store sits inside Computer Village, Ikeja — Nigeria's largest technology market. Come inspect a computer in person, or order from anywhere and let us bring it to you.

Computer Village, Ikeja,
Lagos State

Can't make it in person? We deliver nationwide — every order is packed and shipped with tracking to your address.

Ask About an Order
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👋 Need help choosing a device? Ask Zago, our AI assistant — tell it your budget and what you'll use it for.
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AI-generated answers based on our current catalog. For orders or urgent help, use WhatsApp.